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BMO Financial Group Managing Director, Fraud Operations in Berekely Heights, New Jersey


200 Connell Drive

Job Family Group:

Strategy & Change

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

In their current mandate, the Managing Director of Fraud Operations, under the leadership of the Head of the Enterprise Fraud Management Leader is accountable for managing fraud operations (detection, investigations, and event management) and optimizing fraud analytics, data mining, and management information to strengthen BMO’s capability to prevent, detect and neutralize fraud threats as part of the Financial Crimes Unit.

The scope is enterprise-wide across BMO’s global operations and suite of businesses & products; all types of external fraud including online, mobile, ATM, Voice and branch channel. Facing threats of increasing sophistication and speed that demand better proactive & integrated 24/7/365 detection, response, and recovery capabilities. This includes:

  • Enterprise fraud prevention, detection, intervention, recovery, analysis, investigation, and lessons learned.

  • Identify trends and campaigns, attribute threat actors, and develop enhanced protective measures

  • Develop and execute information sharing processes/protocols between all internal and external stakeholders. Lead a team responsible for the fusion of information, analysis, and data from across fraud and other security teams to better identify real or potential fraud

  • Strengthen and further enable real time online fraud monitoring, prevention, response, and recovery

  • Utilize big data modeling and cluster analysis for anomaly detection and analysis

  • Manage handoffs between fraud teams, other security teams, and with business/business functions

  • Frame, monitor, and report Key Risk Indicators

  • Create and utilize a formalized case management system that is integrated with cyber, physical security, and AML

  • Create and implement a fraud alerting and reporting capability

  • Develop fraud warnings, trends, and mitigation measures


Strategic Leadership:

  • Develop a multi year strategy for the fraud operations function to support the consistent and effective identification, assessment and mitigation of fraud

  • Provide thought leadership in the development of Fraud Operations

  • Maintain in-depth awareness and understanding of current and emerging trends in fraud operations to inform strategy.

  • As a member of the leadership team, contribute to the overall strategic planning and direction of the EFM team

Operational Leadership:

  • Leads the global fraud operations programs and a large team of fraud analysts that oversee the day to day monitoring of fraud activities

  • Manages the fraud recoveries and fraud disputes program

  • Manages the daily fraud operations and recoveries processes and associated operational metrics.

Risk and Compliance:

  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

  • Work with key stakeholders to understand and manage fraud risk associated with the Banks activities

Managerial Leadership:

  • Recruit, lead, mentor, and develop a world-class data management team, providing opportunities for growth to ensure continuity of the department’s leadership.

  • Drive employee engagement and a winning culture within the team, ensuring effective performance management, mentoring, and development of the team, all while crafting an environment where people can excel through accountability, support, and empowerment

  • Coach, motivate, develop and evaluate performance of direct reports and provide guidance and mentoring in the resolution of complex issues.

Scope/Impact and additional accountabilities:

  • Provide advice on fraud operations and on adherence to corporate standards.

  • Enterprise escalation point of contact

  • Influence senior leadership team decision making by providing subject matter expertise

  • Global, enterprise-wide scope and impact

  • Direct impact to the enterprise’s fraud operations and fraud program

  • Significant impact to the organization through responsibility for fraud losses

  • Contributes to the enterprise results of brand credibility / reputation and customer experience.

  • Global, enterprise-wide scope and impact

  • Direct impact to the enterprise’s fraud operations and fraud program

  • Significant impact to the organization through responsibility for fraud losses

  • Contributes to the enterprise results of brand credibility / reputation and customer experience.

Cross Functional Relationships:

  • Work with fraud teams including governance, strategy, analytics and technology

  • Work with the customer call center team

  • Work with second line of defense fraud team

  • Work with the Financial Crimes Security Ops team

Qualifications and skill requirements:

  • 10+ years of experience in fraud operations and demonstrated experience of managing large teams of fraud operations personnel in a 24/7/365 operating model

  • 5+ years in a management or leadership position and with previous experience working in the financial services

  • An established leader with hands-on experience with fraud operations

  • Ability to work in an environment that is undergoing a transformation and helping to drive the transformation

  • Ability to problem-solve complex issues to drive shared goals and outcomes across internal and external teams

  • Ability to develop and drive a vision and strategy with proven results in execution

  • Ability to analyze qualitative and quantitative data to drive actionable insights and strategies

  • One or more preferred industry qualification CFE, CAFP, CAMS

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.